Designing for – and with – end users

Kim Nørskov, Denmark

Kim Nørskov has a Masters in Information Technology (Information Studies) and has worked in a range of roles in the field of digital products and user experience.  Since 2014 he has been a project manager at Aarhus University, Denmark, where he focuses on in-house development projects in the intersection of data, administrative workflows and a simple, coherent communication to the students.  Previously he worked as a user experience consultant in a private consultancy, and as a developer.


How Aarhus University has personalised a range of data and information in a new study portal

At many universities, students have to struggle with numerous different digital systems in order to keep informed and perform everyday tasks related to their studies: Leaning Management Systems, online exams, timetables and so on.

Aarhus University in Denmark decided to tackle the problem by designing a new personalised web portal ( that serves as a single point of access to digital services for students. There is no new content as such. Instead, existing information and data are personalised, so students can access only what is relevant to them and do not have to google randomly to find relevant information.

This session will focus on the ‘agile development process’, where the product has evolved through continuous user involvement and will examine the successful collaboration between the communications and the IT departments that was vital to the project’s success. Issues of future governance will be discussed with participants, who are encouraged to bring their own experiences of user centred development to what is sure to be a lively session.